Terms and Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please telephone us on 01536 744256.
Application
1. These Terms and Conditions will apply to the purchase of the goods by you (known thereafter as the ”Customer” or ”you”). We are Track Dynamics Limited a company registered in England and Wales under number 12390278 whose registered office is at 22 Lavender Close. Corby. Northamptonshire. NN188PD with email address sales@racingcoilovers.co.uk; telephone number 01536 744256 (known thereafter as the ”Supplier” or ”us” or ”we”).
2. These are the terms on which we sell all Goods and Services to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods and or Services from the Website if you are eligible to enter into a contract and are at least 18 years old.
Interpretation
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
4. Contract means the legally-binding agreement between you and us for the supply of the Goods.
5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order.
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.
8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website.
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
10. Website means our website www.racingcoilovers.co.uk on which the Goods are advertised.
Goods
11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any images and description is for illustrative purposes only and there may be small differences in the actual Goods and Services supplied.
12. It is your responsibility to ensure that you have identified your own car correctly and that you have ordered the correct Goods for your car on our website. We do not take any responsibility in the case of us having supplied Goods to you as ordered by you but you have identified your own car incorrectly.
13. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide us is accurate.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement.
Personal information and Registration
15. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
16. We retain and use all information strictly under the Privacy Policy.
17. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
18. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
19. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
20. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
21. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
22. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
23. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment
24. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
25. Prices and charges include VAT at the rate applicable at the time of the Order.
26. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
Delivery
27. We will endeavour to deliver the Goods, to the Delivery Location within the suggested delivery, lead or build time period or within a different lead time explained and agreed before or after the time of order.
28. In the event of any failure to deliver within a reasonable or stated time because of something beyond our reasonable control (such as shipping and aspects thereof), we will advise the Customer as soon as reasonably practicable. This is not a failure to conform on oir part and hence the contract is still valid with no cancellation accepted by Us on that basis.
29. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
30. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them, we understand that this is not always possible, in this case you have 5 working days (including the day of delivery) to examine the goods. Any discrepancies must be reported via email to us within 5 working days including the day of delivery.
Risk and Title
31. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
32. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal and Cancellation
Goods are either in stock at the time of order or not in stock hence built to order as a “Special Order”. These are treated as two separate entities as detailed below:
33 A - Goods In Stock – Goods not required
Distance purchasing customers in the UK have the right to withdraw from the purchase of an item within 14 days of the day from the date of receipt of the Goods. Goods returned within this 14 day cooling off period will not be charged a restocking and handling fee with the exception of BC Racing who have a cooling off period of 7 days. The cooling off period starts on the day or receipt of goods by the customer.
If the goods are returned outside the seven working day cooling off period then a 20% restocking and handling fee (of the full order value) will be levied to cover internal processing costs involved in goods being returned.
Other Exceptions: These are where our suppliers impose alternative terms upon Track Dynamics and these are passed onto the customer
- Hedtec Crash Helmets: We do not accept returns on Hedtec Helmets unless exchanging for a different size (the intent to swap for a different size must be emailed to use within 7 days of receipt of purchase).
33 B - Goods In Stock – Goods ordered incorrectly by the Customer.
Dealt with on an ad-hoc basis, fees chargeable depending upon the brand of goods purchased. Contact us for details.
33 C – Special Orders
If the Goods you order are not in stock you will be notified immediately by email with a request by us, made to you, to confirm you wish to go ahead on the basis of a "Special Order". Goods will not be ordered in for you without your confirmation.
Orders for Goods that are out of stock, non stock item or custom made for you, that are ordered in for a customer are considered “Special Orders” and cannot be cancelled once ordered nor can it/they be returned for a refund or exchange.
This applies for Goods Not Required and Goods ordered incorrectly by the Customer.
33 D. ANY ORDER UP TO 5 WORKING DAYS OLD: If you have placed an order and cannot continue as you have misread the listing (that the item is special order at the time of order or that you need to send us a donor part or correctly set a quantity of products required, or any other advice or instruction stated on the listing that you purchased against that you missed, a 10% cancellation charge is made on the total order value.
Returns
34. To return Goods under section paragraph "33 a" (paragraph 33 b and 33 c goods are not returnable) in the first instance, please contact us with notification that the goods are being returned by email to sales@racingcoilovers.co.uk and we will send you a returns form. You must package the Goods securely in the original packaging and send it back to the address we give you (the address will depend upon which brand of Goods you are returning) so that we receive the Goods back within 14 days of the day after the date that the item was delivered to you. For your protection, we recommend that you use a recorded-delivery service such as Special Delivery to ensure adequate insurance coverage in case of the goods being lost or damaged in transit. Please note that you will be responsible for the costs of returning the items to us.
Conformity
35. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
36. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for the purpose for which you buy the Goods which, before the Contract is made, you made known to us (whether this be your own specification or if you relied on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description (errors and omissions accepted).
37. It is not a failure to conform if the failure has its origin in your materials.
38. If an item is received faulty or damaged we will receive the item back for swift rectification. You must contact us to make us aware of the problem and return the goods within 30 days of receipt either by phone on 01256 744256 or by email to sales@racingcoilovers.co.uk If the item needs to be returned to us, you will be responsible for returning the goods at your cost. Track-Dynamics will refund return carriage costs with a maximum refund equivalent to Track-Dynamics's charges for the package being dispatched from Us or our suppliers to the customer.
Privacy
39. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
40. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy.
